--- title: Privacy Policy | Change Leadership Partners --- [![CLP logo](https://www.changeleadership.co.za/hubfs/CLP%20Favicon.png)Back to Personal Mastery](https://www.changeleadership.co.za/personal-mastery?hsLang=en-za) # Privacy Policy Effective date: 14 October 2026 · Last updated: 14 October 2026 ### 1. Introduction Change Leadership Partners (Pty) Ltd, trading as Change Leadership Partners (CLP), respects the privacy of individuals and is committed to handling personal information responsibly, transparently and in accordance with applicable South African law. This Privacy Policy explains how CLP may collect, use, store, disclose and protect personal information in connection with: - CLP's websites and landing pages; - the CLP Personal Mastery™ campaign; - campaign enquiries and lead-generation activities; - assessment and lead-magnet activities; - consultation and coaching enquiries; - email communications; - client and prospective-client relationships; - professional content and resources; - HubSpot CRM and related marketing or business systems; and - related CLP business activities. This Policy applies to visitors, prospects, clients, participants, business contacts and other individuals whose personal information CLP processes. This Policy should be read together with the **POPIA Privacy Notice** and **Website Terms of Use** linked from this website. --- ### 2. Identity and Contact Details The responsible legal entity is: **Change Leadership Partners (Pty) Ltd** trading as: **Change Leadership Partners (CLP)** **Website:** www.changeleadership.co.za **Email:** [hello@changeleadership.co.za](mailto:hello@changeleadership.co.za) **Telephone:** +27 83 321 2456 **Business address:** Atrium on 5th, 5th Street, Sandhurst, Sandton, 2196 **Jurisdiction:** Republic of South Africa References to "CLP", "we", "us" or "our" refer to Change Leadership Partners (Pty) Ltd trading as Change Leadership Partners. --- ### 3. Scope of Personal Information Depending on how an individual interacts with CLP, the following categories of personal information may be collected or processed. #### 3.1 Contact and identification information This may include: - first and last name; - email address; - telephone number; - job title or professional role; - employer or organisation; - business location; - communication preferences; and - other contact information voluntarily supplied. #### 3.2 Campaign and lead information For the Personal Mastery™ campaign, CLP may collect information such as: - campaign source; - landing-page interaction; - enquiry information; - stated coaching interests; - responses to campaign forms; - consultation requests; - preferred communication channels; - information supplied in response to campaign questions; and - information necessary to follow up on a prospect's request. #### 3.3 Assessment and lead-magnet information Where CLP provides a Future Readiness Assessment™, Personal Mastery-related assessment, questionnaire, diagnostic or other lead magnet, CLP may process information submitted by the participant. The specific information collected will depend on the assessment and its configuration. Unless specifically stated otherwise, assessment responses are intended to support reflection, communication and service-related purposes and should not be treated as a medical, psychological, financial, legal or other regulated professional assessment. Individuals should not submit unnecessary sensitive personal information through campaign forms or assessments. #### 3.4 Coaching and client information Where an individual becomes a Personal Mastery™ coaching client, CLP may process information reasonably necessary to: - establish the coaching relationship; - understand agreed coaching objectives; - administer sessions; - communicate with the client; - maintain coaching records; - administer payments and invoices; - provide agreed assessments or resources; - monitor agreed progress and actions; and - manage the professional relationship. The precise information processed will depend on the services purchased and the relevant client agreement. #### 3.5 Technical and online information Depending on the HubSpot and website configuration, information may include: - IP address; - browser and device information; - pages viewed; - referring URLs; - campaign source; - website interaction information; - cookies and similar identifiers; - email engagement information; - form-submission information; - timestamps and technical logs; and - other information generated through website or campaign interactions. The actual categories collected depend on the tools and tracking technologies enabled by CLP. #### 3.6 Information from other sources CLP may lawfully receive professional information from: - referrals; - existing clients; - business contacts; - professional networking platforms; - publicly available professional sources; - event registrations; - business partners; and - other lawful sources. --- ### 4. Personal Mastery™ Campaign The Personal Mastery™ campaign is designed to introduce individuals to CLP's transformational coaching proposition and may include campaign landing pages, forms, assessments, educational content, email communications, consultation invitations and related resources. The campaign may use a progression such as: **Awareness → Interest → Assessment → Conversation → Coaching** Submitting information through a campaign page does not automatically create a coaching relationship. Campaign information may be used to: - deliver a requested assessment or resource; - provide a requested result or follow-up; - respond to an enquiry; - understand the individual's stated interest; - invite the individual to explore Personal Mastery™; - arrange a consultation; - provide relevant campaign communications where legally permitted; and - administer a resulting coaching relationship where the individual chooses to proceed. --- ### 5. Future Readiness Assessment™ and Related Assessments Where CLP offers a Future Readiness Assessment™ or another assessment through the campaign, the assessment may collect responses designed to help an individual reflect on their readiness, priorities, behaviours, choices or future orientation. Assessment responses may be processed to: - generate or provide a result; - identify areas for reflection; - support an individual's requested conversation with CLP; - improve the assessment or campaign; - understand aggregate campaign patterns where appropriate; and - provide relevant information about CLP services where legally permitted. Unless expressly stated otherwise: - the assessment is not a clinical or psychological diagnosis; - it is not intended to provide medical, legal or financial advice; - results should not be treated as definitive statements about an individual's identity, capability or future; - assessment responses should not be used as the sole basis for significant decisions about another individual. Where a third-party assessment platform is used, its role and applicable privacy terms must also be considered. --- ### 6. Purposes for Processing Personal Information CLP may process personal information for purposes including: - Responding to enquiries. - Delivering requested assessments, resources or information. - Managing campaign leads. - Arranging consultations. - Preparing proposals or coaching arrangements. - Providing Personal Mastery™ coaching. - Managing client relationships. - Sending requested communications. - Sending lawful marketing communications. - Managing email subscriptions and preferences. - Managing HubSpot CRM records. - Measuring campaign performance. - Improving website and campaign effectiveness. - Managing website security and functionality. - Administering payments and business records. - Managing contracts and commercial relationships. - Complying with legal obligations. - Establishing, exercising or defending legal rights. - Managing privacy requests and complaints. CLP will not process personal information for an incompatible purpose unless the processing is permitted by applicable law. --- ### 7. Lawful Basis for Processing CLP will process personal information only where an applicable lawful basis exists. Depending on the circumstances, this may include: - consent; - steps requested by the individual before entering into a contract; - performance of a contract; - compliance with a legal obligation; - protection of a legitimate interest; - CLP's legitimate business interests where permitted by law; or - another lawful ground recognised under applicable legislation. Providing information through a form does not automatically constitute consent to all forms of marketing or future processing. Where consent is required, CLP will obtain consent in an appropriate manner. --- ### 8. Enquiries and Prospective Clients Information submitted through a contact form, landing page, campaign form, email or other enquiry channel may be used to respond to the individual's request. An enquiry does not automatically create a professional relationship. CLP may retain relevant enquiry information where reasonably necessary to manage the business relationship, follow up on the enquiry, maintain appropriate records or comply with legal obligations. Individuals may request that optional marketing communications cease without necessarily requesting deletion of information that CLP is otherwise lawfully entitled or required to retain. --- ### 9. Marketing Communications CLP may communicate information concerning: - Personal Mastery™; - coaching; - CLP services; - assessments; - events; - professional insights; - educational resources; - thought leadership; - relevant business offerings; and - other CLP activities. Where prior consent is required, CLP will obtain it. Every relevant electronic marketing communication should provide an appropriate mechanism for opting out. An individual may also contact: **[hello@changeleadership.co.za](mailto:hello@changeleadership.co.za)** with the subject line: **Marketing Opt-Out** An unsubscribe request will not necessarily remove all information from CLP's systems where CLP has a lawful reason to retain it, but CLP will respect applicable marketing preferences. --- ### 10. HubSpot and CRM Processing CLP may use HubSpot as a website, CRM, marketing, communications and/or campaign-management platform. Depending on the services and configuration used by CLP, HubSpot may process personal information on CLP's behalf as a processor. HubSpot's current Data Processing Agreement also recognises circumstances in which HubSpot may process certain information as a controller, including certain uses associated with HubSpot tracking code and enrichment products. CLP will configure and use HubSpot in accordance with applicable law and the relevant contractual arrangements. The actual HubSpot features enabled by CLP may include some combination of: - landing pages; - forms; - CRM records; - email communications; - campaign tracking; - website analytics; - contact activity; - workflows; - marketing automation; - reporting; - scheduling; and - other functionality. Only features actually enabled by CLP should be treated as operative. --- ### 11. Third-Party Service Providers CLP may use third-party providers to support its business operations. Depending on the actual configuration, these may include providers of: - website hosting; - CRM; - email; - forms; - assessment tools; - analytics; - payment processing; - scheduling; - cloud storage; - accounting; - professional advice; and - other business technology. Where a provider processes personal information on CLP's behalf, CLP will take appropriate steps to establish the required contractual and security arrangements. The actual provider list must be confirmed against CLP's live technology environment. --- ### 12. International Transfers Personal information may be processed or stored outside South Africa where CLP uses international technology providers or other service providers. CLP will assess international transfers against applicable South African law, including section 72 of POPIA where applicable. Where a transfer requires safeguards, CLP will implement an appropriate lawful mechanism. HubSpot's current DPA states that customer personal data may be processed globally, including by HubSpot, Inc. in the United States and by affiliates and subprocessors in other jurisdictions, subject to the transfer mechanisms described in its DPA. CLP must nevertheless verify the actual HubSpot subscription, integrations, providers and data flows applicable to its account. --- ### 13. Cookies and Tracking Technologies The HubSpot campaign may use cookies, tracking code, pixels or similar technologies depending on CLP's configuration. These technologies may be used for: - essential functionality; - website performance; - campaign measurement; - understanding visitor interaction; - remembering preferences; - analytics; - marketing attribution; or - other configured purposes. CLP will provide appropriate information and, where required, obtain consent for non-essential tracking technologies. The actual cookies, tracking technologies and consent requirements must be confirmed against the live HubSpot configuration before publication. --- ### 14. Email Tracking Where email marketing functionality is enabled, CLP may receive information about interactions with campaign emails, such as delivery, opens, clicks or related engagement information. Such information may be used to: - manage communications; - understand campaign performance; - improve content; - maintain contact preferences; and - administer the campaign. The actual email tracking configuration must be verified before publication. --- ### 15. Data Security CLP will take reasonable technical and organisational measures appropriate to the risks associated with personal information processing. This may include: - access controls; - appropriate account security; - confidentiality requirements; - contractual controls; - provider safeguards; - secure information handling procedures; and - incident-management processes. CLP does not represent that any website, email service or technology platform is completely secure. Where a security compromise occurs, CLP will assess the incident and take the steps required by applicable law. Nothing in this Policy constitutes a representation that CLP holds a particular security certification or has completed an independent security audit. --- ### 16. Retention CLP will retain personal information only for as long as reasonably necessary for its lawful purposes or as required or permitted by law. Retention may depend on: - the nature of the enquiry; - whether the person becomes a client; - the duration of the client relationship; - contractual obligations; - accounting and tax requirements; - legal claims; - regulatory requirements; - marketing preferences; and - other legitimate business requirements. CLP will establish appropriate retention and deletion practices for its HubSpot CRM and other systems. Where personal information is no longer lawfully required, CLP will take appropriate steps to delete, destroy or de-identify it. --- ### 17. Data Subject Rights Subject to applicable law, individuals may have rights including the right to: - request access to personal information; - request correction of inaccurate information; - request deletion or destruction where applicable; - object to certain processing; - object to direct marketing; - withdraw consent where consent is the applicable basis; - request information concerning processing; - exercise applicable rights concerning automated decision-making; and - lodge a complaint with the Information Regulator. Requests may be submitted to: **[hello@changeleadership.co.za](mailto:hello@changeleadership.co.za)** CLP may request reasonable information to verify identity and protect against unauthorised disclosure. --- ### 18. Information Officer CLP will maintain the appropriate Information Officer arrangements required by applicable law. Information Officer contact: CLP Admin. Privacy enquiries may be directed to: **[hello@changeleadership.co.za](mailto:hello@changeleadership.co.za)** --- ### 19. Privacy Complaints Individuals are encouraged to contact CLP first so that the matter can be considered and addressed where appropriate. Individuals may also approach: **Information Regulator of South Africa** Official website: [https://inforegulator.org.za/](https://inforegulator.org.za/) Current complaint procedures and contact information should be obtained directly from the Information Regulator. --- ### 20. Third-Party Websites The campaign may contain links to external websites or platforms. External websites operate under their own terms and privacy practices. CLP is not responsible for the privacy practices of independent third parties. --- ### 21. Changes to This Privacy Policy CLP may update this Privacy Policy to reflect: - changes in law; - changes to its business; - changes to the Personal Mastery™ campaign; - changes to HubSpot configuration; - changes to technology providers; - changes to processing activities; or - other relevant developments. The latest version will be published with its applicable effective and update dates. --- [Personal Mastery](https://www.changeleadership.co.za/personal-mastery?hsLang=en-za) · [Privacy Policy](https://www.changeleadership.co.za/privacy-policy?hsLang=en-za) · [POPIA Privacy Notice](https://www.changeleadership.co.za/popia-privacy-notice?hsLang=en-za) · [Terms of Use](https://www.changeleadership.co.za/terms-of-use?hsLang=en-za) Change Leadership Partners (Pty) Ltd trading as Change Leadership Partners.